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Buddy account not working

Korighan
I redeemed an buddy invite last week, but the account is still inactive. I have contacted customer support a couple of times, but have not had any response. Has anyone else had an issue with redeeming an account? Is there some other step that needs to be done?
Ryan Dancey
You did not email customer.support@goblinworks.com - at least, we have not received your message. Queue was clear at 11:00am this morning.
Korighan
It looks okay from my end. From my sent mails:

1/25/15
To: customer.support@goblinworks.com

Not sure why you are not receiving them. If I cannot e-mail you, is there another way to report an issue?
Ryan Dancey
Email me directly ryan@goblinworks.com
 
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