Now, Help-channel <-> Discord integration (or just Help-channel -> Discord) shouldn't be too hard to do. Would that be something that could be helpful?

Discord has a pretty solid browser and mobile clients, so experienced players could reach out to help even if they are not currently in game.

Discord help channel could have some Helpers/Mods group that has rights to actually write stuff, to keep things from getting spammy.

#justanidea