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another cant log in

pavaan
I cant seem to log in at all, i have looked over the forums to see if it was solved somewhere else, if it was i could not tell or find it.

I can get the patcher to run, and the log in promp up, i put in my info and a few moments latter i get " could not connect to alpha.goblinworks.com " i have tried to ping that address but all i get is 100% loss rate, so i tried many other sites even google all of them when i use the command promp to ping give back 100% loss rate. i sent a message to the customer support a few days ago no response, so i post here in hope of being able to get in the game for the first time. i have tried on two different computers one with windows 7 as a desktop, one a laptop with windows 8. both get the same cannot connect message.
Ryan Dancey
Please email me your public IP address and your username rsdancey@gmail.com
Kitsune
For those that don't know how to obtain your public IP address (versus your private/LAN address), you can find it easily by typing the following phrase into Google: "what is my ip". Additionally, if you'd like a more traditional approach, there is always whatismyip.com.
 
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